TechTensteinProject help and support
Tell us what changed,
what you expected and what happened.
For help with an existing TechTenstein project, include enough context to reproduce the problem without exposing passwords, payment details or private customer data.
A useful support request
- Your project name or existing reference
- The affected page, screen, device or browser
- The steps you took and the result you expected
- The exact error message with secrets removed
- When the problem started and whether it is still happening
How to contact project support
Email contact@techtenstein.com with “Existing project support” in the subject, or message TechTenstein on WhatsApp: +91 86390 55087. WhatsApp is operated by a third party and its own terms and privacy practices apply. If your agreement names another support channel, use that channel first.
What not to send
Do not include passwords, payment details, card or banking information, or private customer data in a support message. Domain, hosting and app-store access are handled through scoped access agreed for the project, not passwords in a brief or email.
Check the problem yourself first
If a public page looks broken, the free website audit tool checks up to five pages for indexability, titles, headings, mobile setup, action paths and common security headers. Include its copyable action plan in your support email if it helps describe the issue.
The redirect and link review guide explains how to report links that end in errors or redirect loops.
Frequently asked questions
Can I raise a support ticket on this page?
No. This page does not open a customer portal or create a ticket. Email project support with the details listed on this page, or use the channel named in your support agreement.
How quickly will TechTenstein respond?
The website does not guarantee email delivery or response times. If an agreed support plan names a channel or service level, that agreement applies.
Should I send a password so you can look at the problem?
No. Do not send passwords, payment details or private customer data. Domain, hosting and app-store access are handled through scoped access agreed for the project, not passwords in a message.
Is a new feature a support request?
Usually not. A care plan is not unlimited development, and new features are scoped separately. For a new build or marketing enquiry, send a project brief instead.
How do I ask about a payment?
If you have an active agreement, use the contact method named in that agreement or email contact@techtenstein.com with the project reference. Do not include card, banking or account passwords.